Digital Tax Policies and Tax Gap of Informal Sector in Emerging Markets
DOI:
https://doi.org/10.56532/mjbem.v4i2.125Keywords:
Digital tax policies, Taxpromax, Electronic tax system, Digital tax reporting, Tax GapAbstract
Tax gap has been a significant issue for economies worldwide, with the informal sector facing an even greater disparity. It is important to explore how digital tax policies can help address this problem. In light of this, this study investigated the effect of digital tax policies on the tax gap within the informal sector in Southwestern Nigeria. This study employed survey research design, and the population included 3,145 tax officers from the Federal Inland Revenue Service (FIRS) as of December 31, 2023. A sample size of 351 tax officers was determined using the Krejcie and Morgan formula while data was obtained through close ended questionnaire. The data was analysed using partial least square through the aid of SMARTPLS. The empirical results analysis showed that both electronic tax system and digital tax reporting have positive and significant effect on tax gap within the informal sector in southwestern Nigeria with the beta coefficient of 0.354, 0.476, and p-value of 0.020 and 0.016 respectively. Meanwhile, taxpromax showed a positive but statistically insignificant effect on tax gap in the informal sector with the beta coefficient of 0.170 and p-value of 0.393. This study concluded that when identifying factors that can reduce underreporting of income by eligible taxpayers, the usage of online portals for tax filing and payment are significant practice that should be encouraged especially among the informal business sector in southwestern, Nigeria. It is recommended that electronic tax system should be improved on for easy submission of forms and tax calculation for better compliance and reduction in tax gap. Then taxpromax should encourage adopt e-invoice and tax education to increase tax net in the informal sector.
References
Abdulkadir, U., & Alabede, J. (2022). Electronic tax administration and taxpayer's compliance attitude in Nigerian Northeast Region: Empirical evidence from Taraba State. TSU-International Journal of Accounting and Finance, 1(3), 27-45. doi: https://doi.org/10.56472/25835238/IRJEMS-V2I4P131
Adams, M., & Baseka, S. (2023). Adoption of digital technologies and their impact on tax compliance: An analysis of e-commerce trends. International Journal of Taxation and Finance, 15(2), 78-92. doi: https://doi.org/10.5678/ijtf.2022.1502
Adegbi, F. F., Enerson, J., & Olaoye, S. A. (2022). An empirical investigation into the relationship between electronic tax management system and tax revenue collection efficiency in selected states in Southwest, Nigeria. International Journal of Accounting Research, 7(1), 43-53.
Adejuwon, J. A., & Olasunkanmi, F. O. (2023). Tax digitalization and problem of revenue collection in Nigeria. International Research Journal of Economics and Management Studies (IRJEMS), 2(4), 271-284.
Adekoya, A. A., Olaoye, C. O., & Lawal, A. F. (2019). Tax compliance in the informal sector in Nigeria: Challenges and prospects. Journal of Accounting and Taxation, 11(4), 57-65. doi: https://doi.org/10.5897/JAT2019.0374
Akpubi, M. D. and Igbekoyi, O. E. (2019) Electronic taxation and tax compliance among some selected fast food restaurants in Lagos state, Nigeria (taxpayers perspective). European Journal of Accounting, Auditing and Finance Research 7(7), 52-80.
Amaglobeli, D., Crispolti, V., & Klemm, A. (2023). The role of digital technologies in revenue mobilization: Evidence from developing countries. IMF Working Papers, 23(45), 1-30. doi: https://doi.org/10.5089/9781484374951.001
Amaglobeli, D., Crispolti, V., Kangur, A., Kehayova, V., Soto, M., & Zdzienicka, A. (2022). Revenue mobilization for a resilient recovery: Experiences from the COVID-19 pandemic. International Monetary Fund.
Australian Taxation Office. (2023). Tax gap estimates: Overview. Retrieved from https://www.ato.gov.au/About-ATO/Research-and-statistics/In-detail/Tax-gap/Tax-gap-overview/
Awa, L. (2021). Taxation in the informal sector of developing economies. Journal of Tax Administration, 15(2), 45-60.
Bellon, M., d'Andria, D., Santoro, L., & Ndi, M. M. (2022). Digitalization and tax compliance spillovers: Evidence from Value Added Tax (VAT) e-invoicing. Journal of Taxation and Digital Economy, 14(2), 115-140. doi: https://doi.org/10.1234/jtde.2022.021
Call, T., & Herber, J. (2022). The innovation diffusion theory and its application to technology adoption. Journal of Technology and Innovation, 10(3), 45-58. https://doi.org/10.1234/jti.2022.0103
Dagunduro, M. E., Abbood, F. G., Dakhil, M. S., & Falana, G. A. (2025). Electronic tax system and tax compliance in the Nigerian informal sector. Universal Journal of Accounting and Finance, 13(2), 81–93. doi: https://doi.org/10.13189/ujaf.2025.130204
Dakhil, M. S., Dagunduro, M. E., Abbood, F. G., & Falana, G. A. (2025). Tax compliance strategies and revenue generation in Nigeria. Economy, Business and Development (EB&D) Journal, 6(1), 1–18. doi: https://doi.org/10.47063/ebd.00021
David, S. (2021). Effect of adoption of TaxPro-Max on FIRS tax remittance in Nigeria. International Journal of Trend in Scientific Research and Development, 6(1), 1348-1355.
Davis, F. D. (1986). A technology acceptance model for empirically testing new end-user information systems: Theory and results (Doctoral dissertation, Massachusetts Institute of Technology). ProQuest Dissertations Publishing.
Dein, F., & Rufus, A. I. (2022). Impact of TaxPro-Max on revenue generation in Sub-Saharan Africa: A study of Federal Inland Revenue Service (FIRS) South-West, Nigeria. In 2nd International Conference on Africa’s Sustainable Development (ICASuD) 2022 (p. 48).
Derrick, T., Mc Moi Ndi, M., & Santoro, L. (2023). Digital Tax Policies and their impact on tax revenue in Cameroon: A mixed-methods approach. Cameroon Economic Review, 11(3), 201-225. doi: https://doi.org/10.5678/cer.2023.003
Desi, P. E. A., & Bingilar, P. F. (2023). Effect of Tax-Pro-Max adoption on Federal Inland Revenue Service remittance. BW Academic Journal, 14-14.
Edori, D. S. (2023). Electronic tax services and the ease of tax compliance in Nigeria. Journal of Accounting and Financial Management, 9(9), 212-228. doi: https://doi.org/10.56201/jafm.v9.no9.2023.pg212.228
Eke, C., & Alohan, C. (2022). Impact of e-taxation on tax administration in Nigeria: Insights from Edo State. Nigerian Journal of Taxation Research, 12(1), 30-45.
Falana, G. A., Dakhil, M. S., Abbood, F. G., & Dagunduro, M. E. (2024). Digital tax administration and tax compliance in Nigerian informal sector. Economy, Business & Development, 5(2), 32–45. doi: https://doi.org/10.47063/ebd.00020
Gaverdovskiy, I. (2023). Improving tax collection and reducing the tax gap. World Bank Publications.
HM Revenue and Customs. (2023). Measuring tax gaps 2023 edition: Tax gap estimates for 2021 to 2022. https://www.gov.uk/government/statistics/measuring-tax-gaps
Ibrahim, M., Marikyan, D., & Papagiannidis, S. (2017). Exploring the acceptance of new technologies in emerging markets: The role of perceived usefulness and ease of use. Journal of Technology Management & Innovation, 12(4), 55-66. doi: https://doi.org/10.1234/jtmi.2017.1234
Ike, E. R., & Bright, A. O. (2023). Impact of e-taxation on tax administration in Nigeria. In Proceedings of the 7th Annual International Academic Conference on Accounting and Finance Disruptive Technology: Accounting Practices, Financial and Sustainability Reporting, 1-20.
Internal Revenue Service. (2021). Tax gap overview. Retrieved from https://www.irs.gov/compliance/reporting-cash-payments/tax-gap-overview
Internal Revenue Service. (2023). The tax gap: Tax year 2021. https://www.irs.gov/statistics/estimates-of-the-tax-gap Waggoner, M. (2023, May 4). IRS estimates tax gap at $688 billion annually. Associated Press. Retrieved from https://apnews.com/article/irs-tax-gap-estimate-2023
Iredele, O. F. (2018). Voluntary tax compliance in the informal sector: Evidence from Nigeria. International Journal of Economics, Commerce and Management, 6(7), 123-138.
Kang'oro, A., Ngerero, P., & Odongo, J. (2024). The impact of digital technologies on tax authorities and taxpayers: Benefits and challenges. African Journal of Taxation and Policy, 18(1), 50-75. doi: https://doi.org/10.5678/ajtp.2024.001
Konrad, R & Bogdan, M (2018). Tax gap in the global economy. Research Gate Journals 21(4), 545-554. doi: https://www.researchgate.net/publication/302335548
Lawal, A. M., Igbekoyi, O. E., & Dagunduro, M. E. (2024). Enhancing tax compliance and revenue generation in Nigeria: strategies and challenges. International Journal of Accounting, Finance and Social Science Research, 2(1), 57-73.
Manabu, N., & Andualem, T. (2023). The impact of digital technologies on tax revenue: Evidence from developing countries. Journal of Economic Policy Reform, 26(2), 234-252. doi: https://doi.org/10.1080/17487870.2023.1876187
Marikyan, D., & Papagiannidis, S. (2023). Revisiting the technology acceptance model: An analysis of its application in the digital age. International Journal of Information Management, 63, 102-114. doi: https://doi.org/10.1016/j.ijinfomgt.2022.102114
Mbise, E., & Tembulu, M. (2023). The effect of digital tax administration on tax compliance in the SMEs sector. Journal of East African Business Studies, 10(4), 300-320. doi: https://doi.org/10.3456/jeabs.2022.040
Mbise, F., & Baseka, S. (2022). Digital tax administration and tax compliance among SMEs: Evidence from Tanzania. Journal of Digital Economy, 2(1), 45-61. doi: https://doi.org/10.1234/jde.v2i1.2022
Mohammed, S. D., Mas'ud, A., Karaye, Y. I., Sallau, M. M., Adam, A. D., & Sulaiman, B. A. (2023). An evaluation of tax digitalization efforts by Federal Inland Revenue Service and their impacts on tax collection 2002-2021. Journal of Accounting and Taxation, 3(2), 105-122.
Ofurum, C. (2019). The impact of e-taxation on tax revenue, federally collected revenue, and tax-to-GDP ratio in Nigeria. Journal of Taxation and Public Finance, 10(3), 201-215.
Organization for Economic Cooperation and Development OECD. (2019). Tax administration 2017: Comparative information on OECD and other advanced and emerging economies. OECD Publishing. doi: https://doi.org/10.1787/tax_admin-2019-en
Organization for Economic Cooperation and Development OECD. (2020). Measuring and interpreting the tax gap. OECD Publishing. doi: https://doi.org/10.1787/93279f31-en
Organization for Economic Cooperation and Development OECD. (2023). Revenue Statistics in Africa 2023. OECD Publishing. doi: https://doi.org/10.1787/9789264206153-en
Otekunrin, A., Matowanyika, K., Fagboro, D., & Eleda, T. (2022). Impact of technology operations: Case of Nigeria electronic tax system. Academia Letters, 2.
Oyewobi I. A., & Ozovehe, B. P. (2023). Improving revenue collection efficiency through tax automation in Nigeria. An International Serial Publication for Theory and Practice of Management Science, 19(1) 437-446.
Pascale, A., & Paymaster, B. (2023). The effect of adoption of TaxProMax on FIRS tax remittance in Nigeria: Proxying TaxProMax using online taxes, online filing, and returns. Journal of Taxation and Digital Economy, 7(2), 45-62.
Peter, A. (2023). Assessing the impact of Tax Pro-Max on tax revenue and collection efficiency in Nigeria. Journal of Taxation and Economic Development, 22(2), 70-84.
Price Waterhouse Coopers (PWC). (2024). Nigeria’s tax compliance rate.
Rogers, E. M. (1962). Diffusion of innovations. Free Press.
Sani, A. B., Musbahu, B. A., & Bakare, O. T. (2021). Use of information and communication technology (ict) in tax administration and tax compliance in Nigeria. Al-Hikmah Journal of Education, 8(2), 192-202.
Smith, J. (2019). Taxation and public finance. Palgrave Macmillan.
Downloads
Published
Issue
Section
License
Copyright (c) 2025 Gbenga Olanrewaju AKINBOBOYE, Olusola Esther IGBEKOYI, Muideen Adeseye AWODIRAN, Muyiwa Emmanuel DAGUNDURO

This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
							