The Causal Impacts of International Standard Certifications on Firm Performance: Evidence from Malaysia

Authors

  • Gairuzazmi Mat Ghani Department of Economics, Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia, Kuala Lumpur, Malaysia https://orcid.org/0000-0003-2677-3610
  • Zera Zuryana Idris Department of Economics, Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia, Kuala Lumpur, Malaysia
  • Noorihsan Mohamad Department of Economics, Kulliyyah of Economics and Management Sciences, International Islamic University Malaysia, Kuala Lumpur, Malaysia https://orcid.org/0000-0002-4243-681X

DOI:

https://doi.org/10.56532/mjbem.v5i1.151

Keywords:

Standardisation, Firm’s Performance, Endogeneity

Abstract

The objective of this study is to examine the causal effects of international standards certification (ISC) on the performance of Malaysian firms, while accounting for potential endogeneity between ISC and firms’ performance. Previous studies have rarely accounted for endogeneity between ISC and firms’ performance, which may bias estimates and lead to incorrect conclusions about their causal relationship. This study uses data from the World Bank Enterprise Survey (WBES), 2019-20. The estimation methods account for the endogeneity between ISC and firms’ performance by combining instrumental variables with treatment-effect modelling. Three performance measures are used: sales and gross profit per employee, and the cost of goods sold scaled by sales. The analyses, both univariate and multivariate, demonstrate that ISC improves the performance of Malaysian firms, especially manufacturing firms; however, the finding is not supported for firms in the service sector. Foreign ownership also improves firms’ performance. In terms of endogeneity, the cost of goods sold and performance are endogenously related, whereas sales and gross profit per employee are not.

References

Alsyouf, I., Alsuwaidi, M., Hamdan, S., & Shamsuzzaman, M. (2021). Impact of ISO 55000 on organisational performance: evidence from certified UAE firms. Total Quality Management & Business Excellence, 32(1-2), 134-152. doi: https://doi.org/10.1080/14783363.2018.1537750

Anderson, S. W., Daly, J. D., & Johnson, M. F. (1999). Why firms seek ISO 9000 certification: regulatory compliance or competitive advantage? Production and Operations Management, 8(1), 28–43. doi: https://doi.org/10.1111/j.1937-5956.1999.tb00059.x

Ann Goh Eng., Zailani, S., & Abd Wahid, N. (2006). A study on the impact of environmental management system (EMS) certification towards firms' performance in Malaysia. Management of Environmental Quality: An International Journal, 17(1), 73–93. doi: https://doi.org/10.1108/14777830610639459

Bai, Y. (2021). Standards and interoperability. Agro-geoinformatics: Theory and Practice, 67–79.

Bansal, P., & Bogner, W. C. (2002). Deciding on ISO 14001: economics, institutions, and context. Long Range Planning, 35(3), 269–290. doi: https://doi.org/10.1016/S0024-6301(02)00046-8

Barbu, M., Vevera, A., Barbu, DC. (2024). Standardization and Interoperability—Key Elements of Digital Transformation. In: Cioca, LI., Ivascu, L., Filip, F.G., Doina, B. (eds) Digital Transformation. Intelligent Systems Reference Library, vol 253. Springer, Cham. doi: https://doi.org/10.1007/978-3-031-55952-5_5

Barla, P. (2007). ISO 14001 certification and environmental performance in Quebec's pulp and paper industry. Journal of Environmental Economics and Management, 53(3), 291–306. doi: https://doi.org/10.1016/j.jeem.2006.10.004

Blind, K., Pohlisch, J., & Rainville, A. (2020). Innovation and standardization as drivers of companies’ success in public procurement: an empirical analysis. The Journal of Technology Transfer, 45(3), 664–693. doi: https://doi.org/10.1007/s10961-019-09716-1

Blind, K., & Müller, J. A. (2020). Why corporate groups care about company standards. International Journal of Production Research, 58(11), 3399–3414. doi: https://doi.org/10.1080/00207543.2020.1735658

Baumol, W. J. (1959). Business Behavior, Value and Growth. New York: Macmillan

Bernard, A. B., Jensen, J. B., Redding, S. J., & Schott, P. K. (2012). The empirics of firm heterogeneity and international trade. Annu. Rev. Econ., 4(1), 283–313. doi: https://doi.org/10.1146/annurev-economics-080511-110928

Boiral, O. (2012). ISO 9000 and organizational effectiveness: A systematic review. Quality Management Journal, 19(3), 16–37. doi: https://doi.org/10.1080/10686967.2012.11918071

A. Boys, K., & E. Wilcock, A. (2014). Improving integration of human resources into quality management system standards. International Journal of Quality & Reliability Management, 31(7), 738–750. doi: https://doi.org/10.1108/IJQRM-07-2012-0107

Cerulli, G. (2014). ivtreatreg: A command for fitting binary treatment models with heterogeneous response to treatment and unobservable selection. The Stata Journal, 14(3), 453–480.

Dankers, C., & Liu, P. (2003). Environmental and Social Standards, Certification and Labelling for Cash Crops (Vol. 2). Food & Agriculture Org.

Denton, P. D., & Maatgi, M. K. (2016). The development of a work environment framework for ISO 9000 standard success. International Journal of Quality & Reliability Management, 33(2), 231–245. doi: https://doi.org/10.1108/IJQRM-12-2013-0196

Dick, G. P. (2000). ISO 9000 certification benefits, reality or myth?. The TQM magazine, 12(6), 365–371. doi: https://doi.org/10.1108/09544780010351517

Din, S., Abd-Hamid, Z., & Bryde, D. J. (2011). ISO 9000 certification and construction project performance: The Malaysian experience. International Journal of Project Management, 29(8), 1044–1056. doi: https://doi.org/10.1016/j.ijproman.2010.11.001

Du, J., Mickiewicz, T., & Douch, M. (2021). Individual and institutional ownership, firm age and productivity. Journal of Competitiveness, 13(1), 23-41. doi: https://doi.org/10.7441/joc.2021.01.02

Freixanet, J., & Federo, R. (2023). Learning by exporting: A system‐based review and research agenda. International Journal of Management Reviews, 25(4), 768-792. doi: https://doi.org/10.1111/ijmr.12336

Gallego, J. M., & Gutiérrez Ramírez, L. H. (2023). Quality certification and firm performance. The mediation of human capital. International Journal of Productivity and Performance Management, 72(3), 710–729. doi: https://doi.org/10.1108/IJPPM-12-2020-0643

Gilbert, L. P. T., & Sia, L. T. (2001). ISO 9000: The answer for total quality management implementation? The Malaysian case. Total Quality Management, 12(2), 223–229.

Goedhuys, M., & Sleuwaegen, L. (2016). International standards certification, institutional voids and exports from developing country firms. International Business Review, 25(6), 1344-1355. doi: https://doi.org/10.1016/j.ibusrev.2016.04.006

Gomez, A., & Rodriguez, M. A. (2011). The effect of ISO 14001 certification on toxic emissions: an analysis of industrial facilities in the north of Spain. Journal of Cleaner Production, 19(9-10), 1091–1095. doi: https://doi.org/10.1016/j.jclepro.2011.01.012

Hael, M., Belhaj, F. A., & Zhang, H. (2024). Organizational learning and innovation: A bibliometric analysis and future research agenda. Heliyon, 10(11). doi: https://doi.org/10.1016/j.heliyon.2024.e31812

Hansen, G. S., & Wernerfelt, B. (1989). Determinants of firm performance: The relative importance of economic and organizational factors. Strategic Management Journal, 10(5), 399–411. doi: https://doi.org/10.1002/smj.4250100502

Harmes-Liedtke, R. Ulrich, Christian, Schoen Drvathana Bathmanathan Ann-Sara Ramkissoon (2022). Assessment of Malaysia's National Quality Infrastructure. Department of Standard Malaysia, Ministry of Investment, Trade and Industry.

Heckman, J. J. (1978). Dummy Endogenous Variables in a Simultaneous Equation System. Econometrica, 46(4), 931–959.

Hemphill, T. (2013). The ISO 26000 guidance on social responsibility international standard: what are the business governance implications?. Corporate Governance: The International Journal of Business in Society, 13(3), 305–317. doi: https://doi.org/10.1108/CG-08-2011-0062

Lafuente, E., Bayo‐Moriones, A., & García‐Cestona, M. (2010). ISO‐9000 certification and ownership structure: Effects upon firm performance. British Journal of Management, 21(3), 649–665. doi: https://doi.org/10.1111/j.1467-8551.2009.00660.x

Lakhal, L. (2014). The Relationship Between ISO 9000 Certification, TQM Practices, and Organizational Performance. Quality Management Journal, 21(3), 38–48. doi: https://doi.org/10.1080/10686967.2014.11918395

Leyva-De la Hiz, D. I., & Bolívar-Ramos, M. T. (2022). The inverted U relationship between green innovative activities and firms’ market-based performance: The impact of firm age. Technovation, 110, 102372. doi: https://doi.org/10.1016/j.technovation.2021.102372

Liang, Y., Shi, K., Tao, H., & Xu, J. (2024). Learning by exporting: Evidence from patent citations in China. Journal of International Economics, 150, 103933. doi: https://doi.org/10.1016/j.jinteco.2024.103933

Lindemanis, M., Loze, A., & Pajuste, A. (2022). The effect of domestic to foreign ownership change on firm performance in Europe. International Review of Financial Analysis, 81, 101341. doi: https://doi.org/10.1016/j.irfa.2019.04.004

Marquardt, D. W. (1992). Quality and standardization: The competitive edge. In A. Editor & B. Editor (Eds.), Quality and standards in global markets (pp. 3–12). Springer.

Matias, J. C. De Oliveira, J. C., & Coelho, D. A. (2002). The integration of the standards systems of quality management, environmental management and occupational health and safety management. International journal of production research, 40(15), 3857–3866.

Melitz, M. J. (2003). The impact of trade on intra‐industry reallocations and aggregate industry productivity. Econometrica, 71(6), 1695-1725. doi: https://doi.org/10.1111/1468-0262.00467

Milovanović, V., Paunović, M., & Casadesús, M. (2023). Measuring the Impact of ISO 9001 on Employee and Customer Related Company Performance. Quality innovation prosperity, 27(1), 79–102. doi: https://doi.org/10.12776/qip.v27i1.1808

Moratis, L. (2016). Signaling strategies for ISO 26000: a firm-level approach. International Journal of Operations & Production Management, 36(5), 512–531. doi: https://doi.org/10.1108/IJOPM-08-2014-0402

Mulugeta, E. T., & Söderbom, M. (2024). Imported inputs and firm productivity: does foreign ownership matter?. International Economics and Economic Policy, 21(3), 685–704. doi: https://doi.org/10.1007/s10368-024-00618-8

Muthusamy, S. K., & Kannan, R. (2023). Profits crisis: evolving patterns of firm size and performance in traditional US industries. Journal of Industrial and Business Economics, 50(3), 575–603. doi: https://doi.org/10.1007/s40812-023-00268-y

Nga, Koe Hwee Joyce. (2009). The influence of ISO 14000 on firm performance. Social Responsibility Journal, 5(3), 408-422. doi: https://doi.org/10.1108/17471110910977311

Otsuki, T., Michida, E., Nabeshima, K., & Ueki, Y. (2014). Estimating the effect of chemical safety standards on firm performance in Malaysia and Vietnam. IDE Discussion Paper, 455.

Potoski, M., & Prakash, A. (2005). Green clubs and voluntary governance: ISO 14001 and firms' regulatory compliance. American Journal of Political Science, 49(2), 235–248. doi: https://doi.org/10.1111/j.0092-5853.2005.00120.x

Quazi, H. A., Hong, C. W., & Meng, C. T. (2002). Impact of ISO 9000 certification on quality management practices: A comparative study. Total Quality Management, 13(1), 53–67. doi: https://doi.org/10.1080/09544120120098564

Rao, S. S., Ragu-Nathan, T. S., & Solis, L. E. (1997). Does ISO 9000 have an effect on quality management practices? An international empirical study. Total Quality Management, 8(6), 335–346.

Rietveld, J., & Schilling, M. A. (2021). Platform competition: a systematic and interdisciplinary review of the literature. Journal of Management, 47(6), 1528-1563. doi: https://doi.org/10.1177/0149206320969791

Riillo, C. A., & Jakobs, K. (2023). Too many or too few Standards Setters? Evidence from the Performance of Firms engaged in Standardization. The Journal of Technology Transfer, 48(6), 2106–2131. doi: https://doi.org/10.1007/s10961-022-09951-z

Ruales Guzmán, B. V., Brun, A., & Castellanos Domínguez, O. F. (2019). Quality management as a determinant factor of productivity: A systematic literature review. International Journal of Productivity and Performance Management, 68(4), 675–698. doi: https://doi.org/10.1108/IJPPM-07-2018-0251

Sampaio, P., Saraiva, P., & Guimarães Rodrigues, A. (2009). ISO 9001 certification research: questions, answers and approaches. International journal of quality & reliability management, 26(1), 38–58. doi: https://doi.org/10.1108/02656710910924161

Santoro, G., Mazzoleni, A., Quaglia, R., & Solima, L. (2021). Does age matter? The impact of SMEs age on the relationship between knowledge sourcing strategy and internationalization. Journal of Business Research, 128, 779–787. doi: https://doi.org/10.1016/j.jbusres.2019.05.021

Segarra-Blasco, A., Teruel, M., & Cattaruzzo, S. (2022). Innovation, productivity and learning induced by export across European manufacturing firms. Economics of Innovation and New Technology, 31(5), 387–415. doi: https://doi.org/10.1080/10438599.2020.1823673

Sharma, D. S. (2005). The association between ISO 9000 certification and financial performance. The International Journal of Accounting, 40(2), 151–172. doi: https://doi.org/10.1016/j.intacc.2005.01.011

Siltori, P. F. S., Simon Rampasso, I., Martins, V. W. B., Anholon, R., Silva, D., & Souza Pinto, J. (2020). Analysis of ISO 9001 certification benefits in Brazilian companies. Total Quality Management & Business Excellence, 32(13–14), 1614–1632. doi: https://doi.org/10.1080/14783363.2020.1756246

Tarí, J. J., Molina-Azorín, J. F., Pereira-Moliner, J., & López-Gamero, M. D. (2019). Internalization of Quality Management Standards: A Literature Review. Engineering Management Journal, 32(1), 46–60. doi: https://doi.org/10.1080/10429247.2019.1671764

Techatassanasoontorn, A. A., & Suo, S. (2011). Influences on standards adoption in de facto standardization. Information Technology and Management, 12, 357–385. doi: https://doi.org/10.1007/s10799-011-0089-2

Terlaak, A., & King, A. A. (2006). The effect of certification with the ISO 9000 Quality Management Standard: A signaling approach. Journal of economic behavior & organization, 60(4), 579–602.

Tzelepis, D., Tsekouras, K., Skuras, D., & Dimara, E. (2006). The effects of ISO 9001 on firms' productive efficiency. International journal of operations & production management, 26(10), 1146-1165. doi: https://doi.org/10.1108/01443570610691111

Ullah, B. (2020). Signaling value of quality certification: Financing under asymmetric information. Journal of Multinational Financial Management, 55, 100629. doi: https://doi.org/10.1016/j.mulfin.2020.100629

Ullah, B., Wei, Z., & Xie, F. (2014). ISO certification, financial constraints, and firm performance in Latin American and Caribbean countries. Global Finance Journal, 25(3), 203–228. doi: https://doi.org/10.1016/j.gfj.2014.10.003

Wiengarten, F., Humphreys, P., Onofrei, G., & Fynes, B. (2017). The adoption of multiple certification standards: perceived performance implications of quality, environmental and health & safety certifications. Production Planning & Control, 28(2), 131–141. doi: https://doi.org/10.1080/09537287.2016.1239847

Vinodkumar, M. N., & Bhasi, M. (2011). A study on the impact of management system certification on safety management. Safety science, 49(3), 498–507. doi: https://doi.org/10.1016/j.ssci.2010.11.009

Xu, J., Liu, Y., & Abdoh, H. (2022). Foreign ownership and productivity. International Review of Economics & Finance, 80, 624-642. doi: https://doi.org/10.1016/j.iref.2022.02.079

Wakke, P., Blind, K., & Ramel, F. (2016). The impact of participation within formal standardization on firm performance. Journal of Productivity Analysis, 45, 317-330. doi: https://doi.org/10.1007/s11123-016-0465-3

Wooldridge, J. M. (2015). Control function methods in applied econometrics. Journal of Human Resources, 50(2), 420–445. doi: https://doi.org/10.3368/jhr.50.2.420

World Bank. (2020). Enterprise Surveys: Methodology and Technical Notes. World Bank Group.

Wu, Y., & de Vries, H. J. (2022). Effects of participation in standardization on firm performance from a network perspective: Evidence from China. Technological Forecasting and Social Change, 175, 121376. doi: https://doi.org/10.1016/j.techfore.2021.121376

Yahya, S. (2013). The Role of ISO 9001: 2000 Consultants. International Journal of Economics, Management and Accounting, 11(2). doi: https://doi.org/10.31436/ijema.v11i2.91

Yang, Z., Liu, P., & Luo, L. (2023). Growing exports through ISO 9001 quality certification: Firm-level evidence from Chinese agri-food sectors. Food Policy, 117, 102455. doi: https://doi.org/10.1016/j.foodpol.2023.102455

Zakuan, N. M., Yusof, S. M., & Shaharoun, A. M. (2009, December). The link between total quality management and organizational performance in Malaysian Automotive Industry: The mediating role of ISO/TS16949 efforts. In 2009 IEEE International Conference on Industrial Engineering and Engineering Management (pp. 439–443). IEEE. doi: https://doi.org/10.1109/IEEM.2009.5373312

Zhang et al. (2019). The interaction between standards development and economic growth of China. International Journal of Quality Innovation, 5(1). doi: https://doi.org/10.1186/s40887-019-0034-8

Downloads

Published

20.07.2026

Issue

Section

Articles